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Returns and Refunds Policy for Penelope

  1. Return Period:Customers have 14 days from the date of receipt to return their purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  2. Return Procedure:
  • Initiate a return by contacting our Customer Service at
  • Please provide your order number, name, address, and reason for the return.
  • Once approved, you’ll receive instructions and a return shipping label via email.
  1. Exclusions: Items marked as “final sale” or “clearance” are not eligible for return.
  2. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  3. Shipping Costs: Return shipping costs will be covered by Penelope if the item is defective or damaged upon receipt. For all other returns, customers are responsible for return shipping costs.
  4. Exchanges: If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service immediately. We’ll provide a pre-paid return label and ship a replacement item to you promptly.
  6. Late or Missing Refunds: If you haven’t received your refund within 14 days, please:
  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at
  1. International Returns: Currently, this policy is applicable for returns within the USA. For international returns please get in touch with us.


At Penelope, we take immense pride in presenting a bespoke journey tailored uniquely for our clients. Every item is meticulously crafted, ensuring precise measurements and individual style preferences are at the forefront. We are committed to only the finest quality fabrics, ensuring impeccable fit and finesse.
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