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FAQ Page

1. Where to Find Penelope Products?

Find our full range at


2. Found a Site Discrepancy?

Our aim is accuracy, yet some errors may occur. We correct mistakes as soon as they’re identified. Reach out for any concerns.


3. Sales Tax on Purchases?

Sales tax is based on the shipping address in line with laws. The exact amount is calculated at checkout.


4. How to Track Your Order?

You’ll receive an email with a USPS tracking number once your order is processed. Tracking updates after USPS picks up the package. For issues, contact


5. Returns or Exchanges?

Contact us at for assistance with returns or exchanges.


6. Full Value Refunds?

For U.S. orders, sales taxes are refunded. Refunds appear within 10 business days. Note: Expedited shipping charges are non-refundable.


7. Repairs for Damaged Merchandise?

We ensure product quality. If repair is needed, contact to discuss options.


8. Can I Change or Cancel My Order?

Once an order is placed, we aim to process it quickly. Contact us immediately at for changes or cancellations, and we’ll do our best to accommodate.


9. Do You Ship Internationally?

Currently, we ship only within the United States. Stay tuned for updates on international shipping options.


10. How Can I Contact Customer Service?

Our team is ready to assist you. Email us at for any queries or concerns.


11. What Payment Methods Do You Accept?

We accept various payment methods including credit/debit cards and online payment platforms. Full details are available at checkout.


12. What Is Your Privacy Policy?

Your privacy is important to us. Visit to read our privacy policy.


At Penelope, we take immense pride in presenting a bespoke journey tailored uniquely for our clients. Every item is meticulously crafted, ensuring precise measurements and individual style preferences are at the forefront. We are committed to only the finest quality fabrics, ensuring impeccable fit and finesse.
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