1. Where to Find Penelope Products?
Find our full range at mypenelopetale.com.
2. Found a Site Discrepancy?
Our aim is accuracy, yet some errors may occur. We correct mistakes as soon as they’re identified. Reach out for any concerns.
3. Sales Tax on Purchases?
Sales tax is based on the shipping address in line with laws. The exact amount is calculated at checkout.
4. How to Track Your Order?
You’ll receive an email with a USPS tracking number once your order is processed. Tracking updates after USPS picks up the package. For issues, contact mypenelopetale@gmail.com.
5. Returns or Exchanges?
Contact us at mypenelopetale@gmail.com for assistance with returns or exchanges.
6. Full Value Refunds?
For U.S. orders, sales taxes are refunded. Refunds appear within 10 business days. Note: Expedited shipping charges are non-refundable.
7. Repairs for Damaged Merchandise?
We ensure product quality. If repair is needed, contact mypenelopetale@gmail.com to discuss options.
8. Can I Change or Cancel My Order?
Once an order is placed, we aim to process it quickly. Contact us immediately at mypenelopetale@gmail.com for changes or cancellations, and we’ll do our best to accommodate.
9. Do You Ship Internationally?
Currently, we ship only within the United States. Stay tuned for updates on international shipping options.
10. How Can I Contact Customer Service?
Our team is ready to assist you. Email us at mypenelopetale@gmail.com for any queries or concerns.
11. What Payment Methods Do You Accept?
We accept various payment methods including credit/debit cards and online payment platforms. Full details are available at checkout.
12. What Is Your Privacy Policy?
Your privacy is important to us. Visit mypenelopetale.com/privacy-policy to read our privacy policy.
